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To help you get started, we have included a few useful links and videos below.
Frequently Asked Questions
The iMatrix Telemedicine team has assembled the guide below to address some of the most frequently asked questions. We continue to add additional information to this guide on a regular basis, so check back for updates.
New to Telemedicine?
Our Telemedicine team conducts a live "how-to" session for our clients. Click on the link below to register for an upcoming session.
Tuesday’s at 11:00 AM Central & Friday’s at 3:00 PM Central
Tuesday’s at 12:00 PM Central & Friday’s at 2:00 PM Central
Unable to attend? Watch one of our previously recorded sessions:
Telemedicine Onboarding - Coming Soon!
Telemedicine Patient Set-up - Coming Soon!
Telemedicine Customer Support
- Customer Support Telephone Number: 855.294.4588
- Hours of Operation: Monday - Friday, 8:00 AM to 5:00 PM Central
Telemedicine Customer Support Email
*** IMPORTANT ***
In order to protect you and your clients, the iMatrix team is unable to speak directly with your clients. If a client has questions or concerns with their Telemedicine account, we ask that you call on behalf of your patient.
Thank you for your cooperation and understanding.