Thank you for your interest in 


To help you get started, we have included a few useful links and videos below.

Frequently Asked Questions

The iMatrix Telemedicine team has assembled the guide below to address some of the most frequently asked questions. We continue to add additional information to this guide on a regular basis, so check back for updates.

ChiroMatrix Q & A

VetMatrix Q & A

iMatrix Q & A

New to Telemedicine?

Our Telemedicine team conducts a live "how-to" session for our clients. Click on the link below to register for an upcoming session.

Tuesday’s at 11:00 AM Central & Friday’s at 3:00 PM Central

Register for VetMatrix Telemedicine Onboarding

Tuesday’s at 12:00 PM Central & Friday’s at 2:00 PM Central 

Register for ChiroMatrix Telemedicine Onboarding

Register for iMatrix Telemedicine Onboarding

Unable to attend? Watch one of our previously recorded sessions: (must register to view)

ChiroMatrix Provider Setup

ChiroMatrix Patient Setup

iMatrix Provider Setup

iMatrix Patient Setup

Telemedicine Customer Support

  • Customer Support Telephone Number: 855.294.4588
  • Hours of Operation:  Monday - Friday, 8:00 AM to 5:00 PM Central


Telemedicine Customer Support Email


[email protected]


[email protected]


[email protected]


In order to protect you and your clients, the iMatrix team is unable to speak directly with your clients.  If a client has questions or concerns with their Telemedicine account, we ask that you call on behalf of your patient.

Thank you for your cooperation and understanding.